I downloaded this after I did a factory reset. I did everything I found on this forum and got everything ready and can't install any setup file. The regular setup in for 32-bit and the setup64 keeps giving me an error "Something Went Wrong" Sorry, we ran into a problem. Please try again after restarting your computer" It also says to go online for help with an error code: 30182-39(2). I restarted and the same thing happens. I tried with AV on and AV off. I am not sure why I can't download the program. Do I need to uninstall or do anything with Office 365 that comes with the laptop with a 30 day trial? TIA